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Returns and Exchanges
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RETURNS:
We'll pay the return shipping costs if the return
is a result of our error (you received an incorrect or defective item, etc.). Please
contact our shipping department for prior authorization to use our Fedex or UPS
account number for the return.
All return goods must be authorized in advance by Sarasota Avionics. Please contact
our sales department at
sales@sarasotaavionics.com. A copy of the sales invoice should be placed
inside the package to avoid delay in processing your return. If you do not have
the original receipt, please let us know and one will be emailed or faxed to you.
The customer is responsible for all return shipping charges, including duties and
taxes if applicable. A 15% restock fee will be charged for all stock item returns.
All special orders or "as is" sales are final.
Refunds are issued in the original form of payment only. Cash purchases will be
refunded in the form of a check. Credit card refunds will be issued to the same
credit card used on the original order. Please allow 10 business days after receipt
for your return and refund to be processed.
EXCHANGES
Defective items will be exchanged
at no cost for the same item within 30 days of purchase. After 30 days, Sarasota
Avionics will either repair or replace defective items according to the manufacturer
warranty. The customer is responsible for all return shipping charges to Sarasota
Avionics, including duties and taxes if applicable.
Warranty exchanges cannot be shipped until Sarasota Avionics has received the defective
equipment. Sarasota Avionics assumes the responsibility of Ground shipping charges
for exchange equipment. Any expedited shipping charges are the customer's responsibility.
PLEASE NOTE: Sarasota Avionics' Return
Policy only applies to items that have not been opened and/or used. Items that are
no longer in "New" condition are not eligible for refund. Sarasota Avionics reserves
the right to final determination.
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